Chat with us, powered by LiveChat FAQ - Warehouse56.sg

Frequently Question

1What are the methods of payment?

"We accept Visa, Mastercard, NETS, Bank Transfer.

For Bank Transfer, please provide a screenshot of the transaction as a proof of confirmation of payment. We also have 6-12 months instalment plans available."

Point of Contact

1Where can we view or experience your products? Do you have a showroom I can go to?

Yes we do! We have 9 locations in Singapore.

"πŸ“ Factory Outlet - TAI SENG 5 Little Road, Cemtex Industrial Building, Level 2 & 4, S536983 πŸ‘£ (Walking distance from Tai Seng MRT Exit A) πŸš„ Open Daily including PH / Opening hours: 11am – 9pm πŸ“ž (65) 6382 4164 BUS: 80, 62, 158, 70, 76

"πŸ“ 114 Aljunied Ave 2, #02-75, S (380114) πŸ‘£ (Walking distance from Aljunied MRT) πŸš„ Open Daily including PH / Opening hours: 11am – 9pmπŸ“ž (65) 6844 8122

"πŸ“BOON LAY - Tradehub 21, 8 Boon Lay Way (3 bus stop from Clementi MRT) #01-15, S (609964) Open Daily including PH / Opening hours: 11am – 9pm πŸ“ž (65) 6316 2030

"πŸ“ WEST COAST PLAZA - 154 West Coast Road, #01-40/43, S (127371) Open Daily including PH / Opening hours: 11am – 9pm πŸ“ž (65) 6924 7608

" πŸ“Hougang Mall, 90 Hougang Avenue 10, #04-16, S (538766) πŸ‘£ (Walking distance from Hougang MRT) πŸš„ Open Daily including PH / Opening hours: 11am – 9pm πŸ“ž (65) 6384 7422

" πŸ“IMM Building, 2 Jurong East Street 21, #03-52, S (609601) Open Daily including PH / Opening hours: 11am – 9pm πŸ“ž (65) 6565 1604

"πŸ“Tampines One 10 Tampines Central 1, #03-14/15, S(529536) Open Daily including PH / Opening hours: 11am – 9pm πŸ“ž (65) 6634 0997

"πŸ“ Century Square 2 Tampines Central 5, #03-09 Century Square (S) 529509 Open Daily including PH / Opening hours: 11am – 9pm πŸ“ž (65) 6996 9565

2What are our operating hours?
All our showrooms operate daily (Incl. PH), 11am – 9pm.
3Who can I contact if I have interests or more enquiries?

You may contact us at the following: Email: enquiry@warehouse56.sg

Customer service: +65 9459 8277 Drop us a message at: https://www.warehouse56.sg/contact/

Facebook direct message us here: https://www.facebook.com/FHFOnline/?ref=br_rs

Delivery

1What if my delivery location is not accessible by lift?
Additional Delivery fee for non-lift accessible floors: Do take note that there is a charge of $10 per item per non-lift accessible floor which must be collected by our delivery team before the completion of the delivery. This fee will also be applicable to stairs within landed properties or HDB maisonette. This applies to our disposal services as well.
2What are the delivery and assembly charges?
Delivery and installation are free of charge.
3What are the timing available for delivery?
Delivery time is every Monday – Saturday, 9am – 6pm. This will also depends on the time slot availability.
4How can I check our delivery status?
You may contact our customer service hotline at +65 9459 8277
5What if there is a delivery delay?
Fullhouse aims to provide efficient delivery to all our customers, however in case of unforeseen circumstances such as weather condition/road traffic, the delivery time may vary. Our customer service will contact you and follow up with you.
6How can I change my delivery date?
"Kindly notify us in advance if you are unable to receive the items within the arranged date. You may contact our Customer Service to reschedule the delivery date or time. "
7 What should I do if I missed my delivery appointment?
Our Customer Service team will contact you to reschedule the delivery appointment.However there will be additional charges for the third time.
8How long do you take for delivery?(Pre-order leave to management)
We will deliver your in-stock goods within 2 working days upon full payment. Pre-order goods will take about 10-15 working days to arrive. All time will be advised from our E-Commerce customer services team.

Online

1How do I keep track of my online delivery?
Kindly login into your account and it will display the delivery process.
2Do you customize products online?
As of now, we do not provide this service. You may wish to visit our furniture showrooms to seek for an enquiry with your Sales Consultants. The link to our showrooms: https://www.warehouse56.sg/contact/
3How will I know if my online purchase has been confirmed?
You can login into your account to view your order status. We will also send you a confirmation of your purchase through the account and an email will be sent to you as well.
4Will there be additional charges if I were to cancel my online purchase before the confirmation?
There will not be any charges if the order is cancelled before confirmation. Your payment will be reimbursed fully back to you.
5Why can't I click "Add to cart" for certain products?
It means that the items that you selected is out of stock. Alternatively, you can take a look at other similar products or you can visit our showroom to pre-order the item.
6The product I ordered has yet to arrive. What should I do?(check with management for WH SOP)
Such incidents might occur due to negligence. If the item has not arrived, kindly inform our customer service personals and they will assist you. Rest assure that you will not be charged for the products that you didn't receive. You may contact us through email or our hotline.
7What should I do if I received a wrong product?
Kindly reach out to us with your tracking order number and we will take all necessary actions to rectify the problem for you.
8What can I do if I accidentally purchased the wrong product online?
You may wish to contact us at (customer service hotline number) directly for assistance.